Managed Services

In any business organisation, it is important to have certain segments which aid in the smooth functioning of the business. This includes tasks of disseminating several activities under different heads which maintains organisational hierarchies along with the optimal output of businesses. Epsilon limited has augmented several categories of services which have been discussed previously. Now we shall focus upon key criteria of this set of services which are essential to the smooth functioning of the business, There are several minute details on which a business must focus as it is always important to know the underlying circumstances which lead to the perfect output. These segments are described as given below:-
1. On-site surveillance
Any business needs to have full surveillance of its activities and functioning. In the current days of industrialization and technology, it is simpler to use devices such as CCTV cameras to inspect the overall activities on the field. However, the minute inspection will also require technical professionals having skills and experience to lay out proper instructions about the functioning and tasks of the business. Our team of experts brings in a pool of talented people who offer on-site and remote support to our client’s businesses that will aid them in enhancing the overall capacity of their technical know-how.
2. Maintenance of IT technology
Under the current era of state-of-the-art technology, it becomes crucial to maintain and upgrade the devices which any business already has. Knowing we bring an amplitude of products including routers and switches, and other devices such as CCTV that will lead to sour clients production and output. However, there are also some technologies which we must procure from other companies and the detailing of the same must be handled with due care. And that’s where Epsilon brings in a team of strong professionals to handle all the technology with due care and also impart training to the concerned employees in the given field.
3. Post warranty Support
Any business can increase its sales by providing post-sales services to its customers. Knowing this we have a separate team who handles the department of post-sales services in order to render maximum utility to our existing clients. One such segment involves post-warranty support in which we as a team render the technical know-how about the particular device or segment of services. This may include the detailed procedure of rendering user manuals to the existing customers and then explaining to them the policy on which the covenant of existing technology was accepted. Hence the post-warranty support includes repairing devices and in several cases rendering the technical know-how again or providing any other medium as disclosed in the covenant.
4. End-user support
Understanding our client's requirements, we with our team of experts and professionals strive towards providing paramount satisfaction while dealing with the products. With the quality products we manufacture, we also meditate upon expanding our wings in the modular technical types of equipment. With this, we also pledge to improvise our customer base on a larger platform. We pledge to support our clients so that they rest assured about the quality and support under the segment of managed services